InstaPaisa privacy policy

At InstaPaisa we ask for and use your personal information and are committed to keep this information secure. This policy talks about why we ask for personal information and how we keep it secure. Please note that during the course of your relationship with the InstaPaisa you will be given more of such information. We request you to please consider it carefully. We also request you to review our privacy policy from time to time because your use of our products and services implies your acceptance of the prevailing Privacy Policy

Information we collect from you

We will ask your for certain personal and financial information like your name, address, date of birth, PAN no., bank statements, pay slips, etc. We will also collect credit related information that is collected from other sources like the credit bureau. In addition, we will also collect your social data (from facebook and linkedin) as well as information from your mobile phone (call logs, sms logs, contact details etc.). Apart from this we might collect information from you electronically - like the pages viewed, how you navigate through the website and interact with webpages, etc.

The information we collect about you will depend on the products and services we offer. If you do not allow us to collect all the information we request, we may not be able to deliver all of these services effectively.

How we will use this information

We will use this information to establish identity and assess applications, design our products, manage our relationship with you, offer our products and services, manage our risks including the risk of fraud, get in touch with you, improve our business for us and our customer, comply with country laws and inform you about other products or services we think you might find of some use. We may also collect and use this information in other ways permitted by law.

We will take utmost care to ensure that your personal information is not shared with the public and that your transactions on the Website are confidential. If we use any third parties for any of these transactions we will also make sure that confidentiality is maintained.

We may also provide personal information about our customers to other organizations. We will ensure that any personal information we disclose to them is only used for the specific task we ask them to perform.


Cookies are small data files that a website stores on your computer. We will use cookies on our website similar to other lending websites and online marketplace websites. Use of this information helps us identify you in order to make our web portal more user friendly. We might also use this information to display advertising from third party companies. Most browsers will let you decline cookies but if you choose to do this it might affect service on some parts of our website.

We might also use other technology to track how you interact with our portal and employ some third party agencies to use the data on our behalf.

Information security

We store and process your personal information on Microsoft Azure cloud servers. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption using SSL, and information access authorization controls.

However, you understand and accept that thereÕs no guarantee that data transmission over the Internet will be completely secure and that any information that you transmit to us is at your own risk.

Third party websites

With this policy weÕre only addressing the disclosure and use of data collected by us. If you visit any websites through the links on the InstaPaisa website please ensure you go through the privacy policies of each of those websites. Their data collection practices and their policies might be different from this policy and InstaPaisa does not have control over any of their policies.

We might post your data on various pages of our website that will be visible to people other than registered users. If you wish to not have your information shared please let us know at

If it so happens that InstaPaisa is part of a merger, acquisition or amalgamation, your data might be part of the deal with that third party and will be transferred to them.


Review and making changes to personal information

You can request that we correct errors in your Personal Information by emailing us at If you want to obtain a copy of your information, for your protection, you will be required to provide proof of your identity to obtain a copy of your Personal Information. If your Personal Information changes or if you no longer want to use InstaPaisa Services, you may correct, update or deactivate your Personal Information and/or your account through the account management screen. If you would like to deactivate or terminate your account you can also contact



During the course of operations and our relationship with you we might disclose your information to third parties associated with InstaPaisa and the government and other judicial bodies mandated by the law and in order to comply with legal obligations.

To make an improvement in its business InstaPaisa may share the personal information of a user with Credit Rating Agencies. InstaPaisa will comply with all guidelines, including sharing information with Credit Rating Agencies in the event of Reserve Bank of India issuing guidelines or direction in this regard.

If you have any questions or concerns about our privacy policy please contact us at and we will be happy to assist you.